Last updated: 27.02.2026
This Delivery Policy applies to orders placed through the website https://curteaberarilor.com/, operated by ANCIENT PUB SRL, for the products available online.
Orders placed through the website are available exclusively for personal collection from the restaurant. The website https://curteaberarilor.com/ does not offer home delivery through its own service.
ANCIENT PUB SRL
VAT no.: RO21117748
Trade Register no.: J40/3317/2007
Registered office: BUCHAREST MUNICIPALITY, SECTOR 1, STR. GHEORGHE LAZĂR, NO. 12, ROOM 3, GROUND FLOOR
Restaurant / collection point: Șelari Street 9-11, 030167 Bucharest, Romania
Email: office@curteaberarilor.com
Phone: 0213.137.532
Orders placed through the website are collected from:
Curtea Berarilor
Șelari Street 9-11, 030167 Bucharest, Romania
Mon-Sun: 14:00-23:00
The customer must collect the order within the interval communicated during the ordering process, in the order confirmation, or through the communication sent by the Restaurant.
The collection time is an estimate and may vary depending on the volume of orders, the complexity of the dishes, product availability, the operational situation in the restaurant, or other circumstances beyond the Restaurant's control.
Orders are prepared after they are confirmed by the Restaurant and, where applicable, after payment is confirmed.
The estimated preparation time is usually 2 hours but may vary depending on the day, time, volume of orders, the type of products ordered, and the availability of ingredients.
If an order cannot be prepared within the estimated interval or if one of the products is unavailable, the Restaurant may contact the customer to propose a solution, such as changing the collection time, replacing the product, removing the unavailable product, or refunding the corresponding amount.
After placing the order, the customer may receive a confirmation through the website, email, SMS, telephone, or another available means of communication.
The confirmation may include the order number, the products ordered, the order value, the payment method, the collection address, and the estimated collection time.
The customer is responsible for checking the order details and contacting the Restaurant as soon as possible if they notice an error.
When collecting the order, the customer may be asked to present one or more of the following:
– the order number;
– the name used when placing the order;
– the phone number associated with the order;
– the order confirmation received by email, SMS, or website;
– proof of payment, if applicable.
The Restaurant may refuse to hand over the order if the person presenting themselves for collection cannot provide the information necessary to identify the order.
The customer may designate another person to collect the order on their behalf.
The person who presents themselves at the restaurant and provides the correct order details will be considered authorized by the customer to collect the order.
After the order has been handed over to the customer or to the person who provides the correct order details, the Restaurant is not responsible for the loss, deterioration, improper handling, or subsequent distribution of the products.
The website https://curteaberarilor.com/ does not offer home delivery, courier delivery, or in-house transport operated by the Restaurant.
No delivery fee is charged for orders placed through the website, as they are available only for collection from the restaurant.
If a collection option is displayed on the checkout page, it refers to picking up the products from the Restaurant's address, not delivery to the customer's address.
For orders with delivery, the customer may be redirected to external delivery platforms, such as Glovo.
Orders placed through external platforms are operated in accordance with the terms, conditions, and policies of the respective platform. These may include their own rules regarding:
– creation of the user account;
– product availability;
– the prices displayed;
– delivery and service fees;
– payment methods;
– the estimated delivery time;
– assignment of the courier;
– order cancellation;
– refunds;
– complaints regarding delivery;
– customer support.
The Restaurant does not control external platforms and is not responsible for the operation of their applications, for the availability of couriers, for the fees charged by the platform, for delivery delays, or for the commercial policies of external platforms, to the extent that these matters are managed by the respective platform.
The prices displayed on the website https://curteaberarilor.com/ may differ from the prices displayed in the restaurant or on external delivery platforms.
Differences may arise due to commissions, fees, promotions, commercial campaigns, packaging costs, or the commercial policies of each sales channel.
For orders placed through external platforms, the prices displayed on the respective platform at the time the order is placed apply.
Food products are prepared to be consumed as close as possible to the collection time communicated to the customer.
If the customer is late for collection, the products may lose temperature, texture, freshness, or optimal consumption quality. The Restaurant is not responsible for any change in product quality caused by the customer's late collection.
If the delay exceeds 2 hours from the estimated collection time, the order may be considered uncollected, and the products may be disposed of in accordance with internal food-safety procedures.
If a confirmed and prepared order is not collected by the customer, it is non-refundable, except in situations where the failure to collect was caused by the Restaurant's fault.
Uncollected orders cannot be kept indefinitely and cannot be reused or resold.
The customer is asked to check the order at the time of collection, including the number of products, the products received, and any special notes mentioned in the order.
If you notice a problem at collection, please report it to the Restaurant's staff immediately.
If the problem is noticed after leaving the restaurant, please contact us as soon as possible at office@curteaberarilor.com or 0213.137.532, preferably within 1 hour of collection.
To review a complaint, we may ask you for:
– the order number;
– the fiscal receipt or invoice;
– photos of the product;
– photos of the packaging;
– a description of the problem;
– the customer's contact details.
If the complaint is well-founded, the Restaurant may offer, depending on the situation, replacement of the product, remaking of the order, full or partial refund of the amount paid, or another solution agreed with the customer.
The risk relating to the products transfers to the customer at the moment the order is handed over to the customer or to the person who collects the products on the basis of the correct order information.
After handover, the customer is responsible for transporting, storing, handling, and consuming the products under appropriate conditions.
For questions regarding order collection or this Delivery Policy, you can contact us at:
Email: office@curteaberarilor.com
Phone: 0213.137.532
Restaurant address: Șelari Street 9-11, 030167 Bucharest, Romania
